02 · Organizational Effectiveness & Culture
Change Management, Adoption & Transition Support
Help leaders and employees understand, adopt, and sustain changes to structures, processes, technology, and ways of working.
The business challenge
A restructuring, new system, process change or strategic shift is under way. Leaders agree on the destination, but a system going live is not the same as people using it well — and adoption is at risk.
- Change announced but not understood
- Managers unsure how to lead their teams through it
- A system that launched but isn’t being used as intended
- Resistance or change fatigue
- New ways of working that aren’t sticking
Who the engagement serves
Executive sponsors, project leads and HR or operations leaders responsible for changes to structures, processes, technology or ways of working.
Questions we help answer
- How ready is the organization for this change, and who is most affected?
- Which stakeholders need what, and when?
- How do we prepare sponsors and managers to lead the change with their teams?
- How will we know people have adopted the change — not just that it launched?
Our approach
- 01
Readiness
Change readiness and impact assessment for the groups affected.
- 02
Stakeholders
Stakeholder mapping and engagement, and preparation for sponsors and managers.
- 03
Communication
Communication and feedback loops so people understand the change and concerns surface early.
- 04
Adoption
Training and performance support, adoption measures and post-launch stabilization.
Engagement scope and duration are tailored to your situation.
Potential deliverables
- Change readiness and impact assessment
- Stakeholder map and engagement plan
- Sponsor and manager preparation
- Communication plan and feedback loops
- Training and performance support
- Adoption measures
- Post-launch stabilization plan
Deliverables are what we produce with you. Outcomes depend on how they are put to work, which is why we agree on how progress will be reviewed from the start.
Scope: Our workstream covers the people side of change within the contracted scope: readiness, stakeholder engagement, communication, training support and adoption. We work alongside the legal, financial, technical and integration specialists responsible for other parts of a transformation, and we do not take responsibility for an entire enterprise transformation.
Implementation support
We work alongside your project, technology or integration team on the people side of the change, through launch and the stabilization period that follows. Our involvement follows the contracted scope.
How progress is reviewed
Launch and adoption are reviewed separately: we agree on adoption indicators — readiness, participation, usage or behavior change — and review them at key milestones after go-live.
Relevant consultants
Dr. Kelvin Thomas, EdD, MBA, PCC
Executive Management, Organizational Consulting & Leadership Advisory
Cindy L. Taylor
Organizational Transformation, Change Adoption & Leadership Development
Darcy Roberts
Leadership Development, Team Facilitation & Change
Terry McDougall
Executive Coaching, Marketing Strategy & Commercial Leadership
Cyrus Erickson
Executive Coaching, Commercial Leadership & Team Performance
Consultants are listed for relevant background. This does not make anyone a practice lead or mean each person delivers every part of an engagement; Dr. Kelvin Thomas assembles the team around each engagement.
How we handle the limits of consulting, coaching and assessments, and the information you share: Consulting, Coaching & Assessment Notice · Confidentiality & Information Handling
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Also connected to: Leadership & Executive Advisory
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Let’s discuss what needs to move forward.
Tell us about the challenge behind your interest in change management, adoption & transition support. We’ll explore where support could be useful and whether POSITION is the right fit.