Multi-Location Growth & Expansion Support

The business challenge

The organization is opening new locations or adding business lines, but the practices that work in one place haven’t been defined well enough to repeat. Responsibilities for launch are unclear, local leaders are stretched, and support functions struggle to keep up.

• Growth plans that outpace operating practices
• Each new location run differently
• Unclear launch responsibilities
• Local leaders without the support they need
• Support functions stretched by expansion

Who the engagement serves

Owners, executive teams and operations leaders of growing organizations preparing to expand across locations, regions or business lines.

Questions we help answer

• Are we ready to expand — and what needs to be in place first?
• Which operating practices and support requirements must be consistent everywhere?
• Which roles and capabilities do we need, and in what order?
• Who is responsible for each part of a launch, and how will we review it afterwards?

Our approach

1. 01

   Assess readiness

   Review current operating practices, support functions, leadership capacity and workforce capability against the expansion plan.

2. 02

   Define requirements

   Set out the operating and support requirements each new location or business line will need.

3. 03

   Prioritize roles

   Agree on role and capability priorities, and the leadership responsibilities for launch.

4. 04

   Launch and stabilize

   Organize launch responsibilities and milestones, then review what happened and plan stabilization.

Engagement scope and duration are tailored to your situation.

Potential deliverables

• Expansion-readiness assessment
• Operating and support requirements
• Role and capability priorities
• Launch responsibilities and milestones
• Post-launch review and stabilization plan

Deliverables are what we produce with you. Outcomes depend on how they are put to work, which is why we agree on how progress will be reviewed from the start.

Scope: This is operating, leadership and workforce readiness work. We do not provide franchising legal advice, investment advice or franchise sales services.

Implementation support

Within the agreed scope, we can support launch planning reviews, prepare local leaders and managers, and coordinate with the people responsible for operations, learning and change as the first locations open.

How progress is reviewed

We agree on readiness criteria and launch milestones at the start, then review them with your leadership team before and after each launch.

Relevant consultants

• 

  Cindy L. Taylor

  Organizational Transformation, Change Adoption & Leadership Development

• 

  Dr. Kelvin Thomas, EdD, MBA, PCC

  Executive Management, Organizational Consulting & Leadership Advisory

• 

  LaSheita Thomas

  Finance, Operations & Business Systems

• 

  Reginald Ford

  Project Management, Marketing Operations & Implementation

Consultants are listed for relevant background. This does not make anyone a practice lead or mean each person delivers every part of an engagement; Dr. Kelvin Thomas assembles the team around each engagement.